Group Series 500
Hardware Ver 18
Firmware Release - 6.1.3-390050
On the other end, there is a cisco codec (not sure which model) running CE 9.1.4.
The call is H.323, point-to-point, firewall is not an issue (call is internal over vpn tunnel) encryption is turned on (needs to be due to policy on both ends)
The issue is, when calling this one specific codec, both sites get no video and white noise audio. This is only when encryption is turned on. Once turned off (for testing) the call is perfectly fine. The other unit also works fine with all other sites with encryption.
I think I have traced this back to cisco. I found the following bug reports
The problem is that their current firmware version has this resolved. The person that I am dealing with (unfortunately very difficult) has pointed this out, said that he spoke to cisco (I highly doubt this) and proceded to try and pin this back on our unit. I've done a number of tests and have been unable to recreate the issue with any other endpoint (vsx, hdx, 500, 700, zoombridge etc).
What I'm getting at, is to see if anyone has come across this issue and is there any chance of it being on my end?
Any input is greatly appreciated.
Solved! Go to Solution.