Re: Group 500 HDMI output (EDID, HDCP)

Kestutis_ELIPSIS · ‎10-02-2016

Hi all,

The thing is that our customer just bought Group 500 and they want connect HDMI 1 output to video matrix, but after doing this they can‘t see any video then.

We think, that G500 uses HDCP, EDID or something similar. Is it right? The question is, how to turn off all HDMI output security protocols?

They tried all resolutions and nothing worked. Video matrix works well with other devices.

Thank you!

SteffenBaierUK · ‎10-03-2016

Hello Kestutis_ELIPSIS,

welcome to the Polycom Community.

You cannot disable this as this is part of the HDMI protocol.

This was discussed before and can be found by using the community search => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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