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Group 500 HDMI output

Occasional Advisor

Group 500 HDMI output

Hi all,

 

The thing is that our customer just bought Group 500 and they want connect HDMI 1 output to video matrix, but after doing this they can‘t see any video then.

We think, that G500 uses HDCP, EDID or something similar. Is it right?  The question is, how to turn off all HDMI output security protocols?

They tried all resolutions and nothing worked. Video matrix works well with other devices.

 

Thank you!

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Polycom Employee & Community Manager

Re: Group 500 HDMI output

Double Post from => here <= 

 

CLOSED

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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