Group 500 IP issues

[shanley]

I have a problem with a new Group 500. When I assign a manual IP address it shows as IP network not connected. If I connect a laptop to the same switch port it works fine, I can ping other addresses. If I use DHCP on the 500 it picks up a correct IP address. I need to assign my public IP address manually. All IP details have been checked and are correct, switch port is OK. I have a Group 700 working OK on the same network using manual IP. Any ideas please?

[SteffenBaierUK · Accepted solution]

Hello shanley,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

In addition you may want to post some logs or if this is a new GroupSeries simply work with your reseller so Polycom support can look at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services