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Group 500 Lync integration problem

SOLVED
jharris
Occasional Advisor

Group 500 Lync integration problem

I am currently working on setting up our existing Group Series 500 to work with our new on premise Lync 2013 server. I have purchased and installed the RTV/CCCP license and followed the Polycom documentation to create an Active Directory account for the room, configure SIP, Exchange integration, Directory server etc. When i look at diagnostics on the web interface everything reports as being connected and authenticated succesfully but no matter what i try, the calendar view on the group 500 always shows "no meetings". I have tried creating both Lync and non-lync meetings by logging in with the account in question, i've also configured auto-accept of meeting requests for that account and sent invites to both Lync and non-Lync meetings, but nothing seems to work.

 

Any advice would be really appreciated.

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
jharris
Occasional Advisor

Re: Group 500 Lync integration problem

Well, i'm rather embarrased but willing to hold my hands up to this one.... it turns out the reason I couldn't see any appointments in my calendaring view on the group 500 is because the date was set one day ahead, so i was booking things for today and the group 500 was treating them as yesterdays appointments! I was sure i'd checked that a couple of times but clearly not, hopefully this might help someone else.

 

Thanks

 

James

View solution in original post

Message 6 of 10
9 REPLIES 9
YashPal
Valued Contributor

Re: Group 500 Lync integration problem

So your question is basically on Polycom RPG 500 with LYNC client or your concern is regarding calendring integration.

 

Please specify you concern to give appropriate response of this post.

 

BR

Yash Pal

BR
Yash
Message 2 of 10
jharris
Occasional Advisor

Re: Group 500 Lync integration problem

Hi Yash,

 

Thanks for your response, I made the mistake of presuming that the two were both part of the Lync integration side of things. Its actually the calendaring service that I need assistance with, the calendaring service registration status says "registered" but any events i add to the calendar don't appear on the group series.

 

Thanks

 

James

Message 3 of 10
jharris
Occasional Advisor

Re: Group 500 Lync integration problem

Hi, just a polite nudge on this to see if you're able to assist?

 

Thanks

 

James

Message 4 of 10
MVoss
Occasional Contributor

Re: Group 500 Lync integration problem

Hi James,
I am afraid that I cannot help but you are not alone. We have exactly the same setup and issue ... calendar does not show anything.

Even more worth ... if you define the mail address and it is the same like the H.323 contact the Polycom "crashes". Crazy ... we have already done everything pssobile thus upgraded the system to the latest versions and also in the meantime "downgrade" again.

Nothing ... no help possible from anyone?

Regards,

Manfred

Message 5 of 10
jharris
Occasional Advisor

Re: Group 500 Lync integration problem

Well, i'm rather embarrased but willing to hold my hands up to this one.... it turns out the reason I couldn't see any appointments in my calendaring view on the group 500 is because the date was set one day ahead, so i was booking things for today and the group 500 was treating them as yesterdays appointments! I was sure i'd checked that a couple of times but clearly not, hopefully this might help someone else.

 

Thanks

 

James

View solution in original post

Message 6 of 10
Heartlion
Occasional Advisor

Re: Group 500 Lync integration problem

Hi James,

 

I am having the same issues, however the dates are all set correct on the calendar. is there a specific setting you change to allow this to work. 

 

Kind regards,

 

Joel

Message 7 of 10
Heartlion
Occasional Advisor

Re: Group 500 Lync integration problem

No one can help. Can someone in support please help.

Message 8 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 Lync integration problem

Hello heart lion

If you require urgent support please open a ticket via your Polycom reseller.

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
Heartlion
Occasional Advisor

Re: Group 500 Lync integration problem

Hi Guys,

 

I manage to fix this by changing the DNS to 8.8.8.8 then using the auto Discover button rather than the local exchange server FQDN or IP on the realpresence GS 500. Calender now working.

Message 10 of 10