• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-25-2018 07:34 AM

HP Recommended

Model: Group 500

Hardware Version: 20

Software: Release - 6.1.6.1-460003

 

H.323 Disabled

SIP Enabled - Using Skype

 

Issue: When dialing into a CMS bridge from the Group 500, we receive Audio and Content, but we do not receive video from any of the other attendees (Blue screen with a line through a camera). However, people using Jabber, Skype, or Polycom Mobile, receive all 3.

 

I find it wired I can see video from the Polycom Mobile app (using H.323), but not the 500. Does the 500 need to be on H.323? Can we use Skype as a SIP and still achieve the results we want? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.