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Group 500 Series connects to Webex but no audio and video

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Occasional Contributor

Group 500 Series connects to Webex but no audio and video

Hi All,

I have basically studied the answers provided for this problem but none seems to work for me. 

I do connect to Cisco webex meetings but then its without audio or video. At the bottom of the screen is a locked padlock. 
My SIP registration status shows Registered. SIP registration server is on Skype for Business.H.323 gatekeeper is off. 

I need help in getting Cisco Webex meetings show video and audio (inbound and outbound) working. 

I am a novice with Polycom interoperability. 

 

Thanks

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