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Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - Hybrid Scenario

MAmmann2005
Visitor

Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - Hybrid Scenario

Hello everyone,

 

we have installed a Group 500 with touch. The Group software version is 6.1.2.380088. Touch has installed 6.1.2.380088 too.

 

We created some Skype for Business Meetings and added the Group 500 to the meeting too. We have no "Join" Button for the meeting which was created from a user who is on premise. All other meetings which are created by an user which is in the cloud are fine and the "Join" button is visible.

 

1. User who has his Exchange Account On Premise and creates the meeting > No Join Button

2. User who has his Exchange Account in the Cloud and creates the meeting > Join Button available

3. External User who has his Exchange Account in the Cloud and creates the meeting > Join Button available

 

Does anybody know how to solve this issue?

 

Cheers!

 

Marcel

Message 1 of 9
8 REPLIES 8
mschulze
Esteemed Contributor

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

So your GS500 is also registered in Office365? I think your problem is a Skype for Business and/or On-Premise topology problem. Have a look at the release notes for v.6.1.2 and check supported topologies and follow the table there (page 12).

 

http://support.polycom.com/content/dam/polycom-support/products/Telepresence-and-Video/Group%20Serie...

 

 

Message 2 of 9
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

And you need to have the MSFT interop license installed.

Message 3 of 9
MAmmann2005
Visitor

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

Thank you! I didn't find the exact scenario in the supported topologies. My scenario is missing:

 

Hybrid (Split domain) AD: On-Premises S4B:On-Premises and Online Exchange: On-Premises > Missing

 

Cheers!

 

Marcel

Message 4 of 9
MAmmann2005
Visitor

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

Yes, the Interop Lic is installed.

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

Hello MAmmann2005,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

I suggest you work with your Polycom reseller so we can check the logs and also see if the topology used by yourself is supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Aniel G
Frequent Visitor

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

Hi, 

 

We had some issues also in the past, regarding this.

we have also noticed, that if you invite the room in the "to" field, instead selecting it from the rooms list , it will give some different results. ( and locations should always be  " Skype Meeting" )

and also if you forward an invite, sometimes the join buton was not apearing.

 

hope this helps.

 

 

Message 7 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

Hello all,

 

have a look => here <=

 

The same is applicable to the GroupSeries.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Mgriffith
Advisor

Re: Group 500 - Skype for Business "Join" not available from Exchange On Premise Users - H

I thought I would share something that I have observed that might be relevant. For whatever reason, some of our administrative assistants have been sending separate meeting invites to the rooms and to the people. They copy the Skype Meeting information from the Skype Meeting invite that they sent to the people into the regular meeting invite that they sent to the rooms. Because the meeting invite sent to the rooms was not a real Skype Meeting invite, the Group Series didn't have a Join button.

Message 9 of 9