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Group 500 - Software update : wrong URL

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Occasional Visitor

Group 500 - Software update : wrong URL

Hi,

 

My office is a new user of a Polycom Realpresence Group 500 system.

 

The system was installed with this URL in "Software Update" (in french "Mises à jour logicielles" ) :

http://downloads.polycom.com/video/group series

 

It returns a "not found" error.

 

I would like to get the good URL to use software updates.

 

Thank you,

Message 1 of 4
3 REPLIES 3
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Polycom Employee

Re: Group 500 - Software update : wrong URL

Message 2 of 4
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Regular Visitor

Re: Group 500 - Software update : wrong URL

I have some issues with my Firewall to get the software Update . So could you explain the procedure to do it from USB. I have downloaded the .tar file to tried . But it doesnt work . So kindly explain the procedure .

Message 3 of 4
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Polycom Employee

Re: Group 500 - Software update : wrong URL

Hello Zain, 

 

What version of software are your running and what software version are your tiring to upgrade to? 

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