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Group 500 and eagle eyeIV camera

SOLVED
Sujoy
Occasional Advisor

Group 500 and eagle eyeIV camera

We are facing an issue with a group 500 codec attached with an eagle eye IV camera . When it  is going to sleep and turning then it becomes free and turns a few degrees right ieWHICH WAS AVAILABLE  it does not remain in the fixed sleep position.

 

Has anybody come across this issue.

 

The firmware ver of the G 500 is 4.3 as the latest patch in the Polycom server.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
GaryMiyakawa
Respected Contributor

Re: Group 500 and eagle eyeIV camera

Just to follow up on this a little more.  If you raise the rear of the EE4 camera base by about 9mm (or the thinkness of the GS remote laid flat).   The camera should remain pointed to the rear after the system goes to sleep.

 

Good luck!

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

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Message 3 of 4
3 REPLIES 3
GaryMiyakawa
Respected Contributor

Re: Group 500 and eagle eyeIV camera

There was a change in the 4.3 code to turn the power off of the EE4 camera to reduce power comsumption, be eco friendly, etc.

 

You "Can" try to angle the camera a bit to the front (say 5 degrees or so) down.   When the camera goes to sleep, It "should" stay pointed away from the users..

 

Good luck,

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 2 of 4
GaryMiyakawa
Respected Contributor

Re: Group 500 and eagle eyeIV camera

Just to follow up on this a little more.  If you raise the rear of the EE4 camera base by about 9mm (or the thinkness of the GS remote laid flat).   The camera should remain pointed to the rear after the system goes to sleep.

 

Good luck!

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

View solution in original post

Message 3 of 4
Sujoy
Occasional Advisor

Re: Group 500 and eagle eyeIV camera

Thanks very much Gary it did work out


@Sujoy wrote:

We are facing an issue with a group 500 codec attached with an eagle eye IV camera . When it  is going to sleep and turning then it becomes free and turns a few degrees right ieWHICH WAS AVAILABLE  it does not remain in the fixed sleep position.

 

Has anybody come across this issue.

 

The firmware ver of the G 500 is 4.3 as the latest patch in the Polycom server.

 

 


 

Message 4 of 4