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Group 500 integration issue with skype and teams at the same time.

jeffersonfr
Occasional Visitor

Group 500 integration issue with skype and teams at the same time.

Good night my friends from Polycom,

i have a problem in my environment and i would like to know if anyone can have seen it.

I have a group 700 with a muitipoint license and it works with Skype and Teams at the same time.
I have a group 500 that doesn't have a muitpoint license and the teams only work if I unregister skype.
do I need a multipoint license to be able to use both functions?
or group 500 does not support active multi-protocols?

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 integration issue with skype and teams at the same time.

Hello @jeffersonfr ,

 

Welcome to the Poly Community.


Your post was placed in the wrong section and has been moved here.

 

Just as an FYI a Poly GroupSeries can never natively register to Microsoft Teams as this is not a supported scenario.

 

Only using a service like RealConnect will get a GroupSeries into a Teams or Skype for Business call.

 

I suggest you work with your Poly reseller who installed this solution.

 

Other volunteers are welcome to comment as well.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
jeffersonfr
Occasional Visitor

Re: Group 500 integration issue with skype and teams at the same time.

Hi Steffen,

Thanks for the information.

I already have the real conect, but I noticed that when skype is registered the teams don't work.
when I unregister the skype from the group the teams work.
I thought it might be a problem with the hardware or a license, because the group 700 works both skype and teams without any problem.
I brought the group 500 home and the problem remains, the teams only work if skype is not registered.

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 integration issue with skype and teams at the same time.

Hello @jeffersonfr ,

 

Again a GroupSeries will never natively register to Microsoft Teams as this is not a supported scenario.

 

The Only way to "get" into a Teams Meeting is by using a service like RealConnect or similar from another provider.

 

As we have no Idea how your "working" Group is set up we cannot advise how to archive the same with your nonworking unit.

 

Your Poly reseller is the expert to work with or simply copy & paste some screenshots of the settings so our volunteers can try and guess what is going on.

 

If this fails please work with Poly support but you may get charged if outside of warranty/service


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
jeffersonfr
Occasional Visitor

Re: Group 500 integration issue with skype and teams at the same time.

Hi,
I have the RealConnect license and it works, but only when I remove the skype from group500.
I'm using a skype hybrid environment for bussines and Teams.
Group700 works without me changing anything.
The only difference is that the group 700 has a multipoint license and the 500 doesn't.
another observation is that the group 500 uses a license for skype for bussiness and I noticed that when trying to connect teams, it talks to my dns and then goes to my external skype IP in the SIP protocol. When I remove skype, it does the process going to the polycom ips correctly.
What equipment screens can I send to friends in the group to try to help?

I placed the 500 equipment outside my private network, placed it on the home network and I have the same problem, only the teams work when I remove skype.

Message 5 of 9
jeffersonfr
Occasional Visitor

Re: Group 500 integration issue with skype and teams at the same time.

another observation is that when I make the call to realconnect I can only type the numbers 1 and 4, the other numbers don't work.
when I unregister a skype, I can enter all the numbers.

Message 6 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 integration issue with skype and teams at the same time.

Hello @jeffersonfr ,

 

As you are only drip-feeding and providing information to us volunteers here I assume the rush and try to help you is limited.

 

I suggest you contact your Poly reseller and/or work with our support organization.

 

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
jeffersonfr
Occasional Visitor

Re: Group 500 integration issue with skype and teams at the same time.

Hi,

no problems, i'll wait.
I'm just adding more information to the case.
I've already opened a call on Polycom, but they haven't got in touch yet.

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 integration issue with skype and teams at the same time.

Hello @jeffersonfr 


posting in the community does not open a support case. 

replied via a mobile device 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9