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Group 500 integration with RP Desktop

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ibbulbul
Occasional Contributor
‎08-07-2017 12:40 AM
‎08-07-2017 12:40 AM

Group 500 integration with RP Desktop

A customer has existing Polycom RealPresence Desktop service and this are registered with a server. They also want to integrate Polycom group series 500 with Polycom RealPresence Desktop. Now my questions are,

  1. What type of server and software need for registering the Real presence desktop?
  2. RealPresence Desktop can work in different network or only work in same network?
  3. Is it possible to integrate group 500 with Real Presence Desktop?
  4. What is the procedure of integration of group series 500 with RealPresence Desktop?
  5. Need any license for integration? 

 

I would be very grateful if you let me share those information.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-07-2017 12:53 AM
‎08-07-2017 12:53 AM

Re: Group 500 integration with RP Desktop

Hello ibbulbul,

welcome to the Polycom Community.

Both the Group Series and the RealPresence Desktop register to Polycom infrastructure either via H.323 or SIP.

 

Both of these utilize industry standards and are compatible with the release note listed products that we tested.

 

As long as they are used in a routeable network no gatekeeper or similar is required for both of them to make calls. No license is needed as long as only H.323 or SIP is being used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-07-2017 12:53 AM
‎08-07-2017 12:53 AM

Re: Group 500 integration with RP Desktop

Hello ibbulbul,

welcome to the Polycom Community.

Both the Group Series and the RealPresence Desktop register to Polycom infrastructure either via H.323 or SIP.

 

Both of these utilize industry standards and are compatible with the release note listed products that we tested.

 

As long as they are used in a routeable network no gatekeeper or similar is required for both of them to make calls. No license is needed as long as only H.323 or SIP is being used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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ibbulbul
Occasional Contributor
‎08-07-2017 01:53 AM
‎08-07-2017 01:53 AM

Re: Group 500 integration with RP Desktop

Thanks for your reply.

For better knowing Which infrastructure i can select for registration?  Have any version issue with that?

For Multiple conferencing which license I have need?

Please suggets.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-07-2017 01:56 AM
‎08-07-2017 01:56 AM

Re: Group 500 integration with RP Desktop

Hello ibbulbul,

Restrictions and compatibility's are listed within the release notes matching the software version your products are running.

 

I simply suggest you contact a Polycom reseller in your region as they are specialized and can answer all your questions and sell you the relevant licenses.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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