Plantronics + Polycom. Now together as Poly Logo

Group 500 integration with RPD (RealPresence Desktop)

Highlighted
Occasional Contributor

Group 500 integration with RPD (RealPresence Desktop)

Hi,

  1. We are using RPD (RealPresence Desktop). We have a DMA server by which RPD (RealPresence Desktop) are being processed for call. Now I need to integrete Group 500 Codec with RPD, So that I can make a call from RPD to group500 Codec and group500 Codec to RPD by dialing number. Is it possible? If possible, then need any license?

  2.  What  type of license does need for DMA server and what purpose are those used?

 

 3. If above solution is possible for same network. Then If I want to make call from different network then need polycom firewall?  

   Have need any license for firewall?

 

 4. Have need any RMX for these solution?

 

Also I would be very grateful if you provide me those solution and reference link or deployment guide/resource for my better knowing. 

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Group 500 integration with RPD (RealPresence Desktop)

Hello ibbulbul,

welcome back to the Polycom Community.

The GroupSeries just like the RPD is a Video Endpoint to so there is no real difference in the two and how they work.

 

As already suggested => here <= please work with your Polycom reseller who sold and installed this solution as they can answer all your questions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Group 500 integration with RPD (RealPresence Desktop)

Hello Steffen, For you kind information we are a partner of polycom. And I am working for this project to provide the solution to the client. So I  need to know first. If possible then clarify my qurey.

 

Thank you.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Group 500 integration with RPD (RealPresence Desktop)

Hello ibbulbul,

 

Of course all of this is possible but I assume as a Partner you should have access to a Polycom SE that would help you and your customer to set this up.

 

I believe this is outside of the scope of the Polycom community to support you and your paying customer to discuss these complex solutions and requirements so could you kindly reach out to a Polycom contact in your region or supply me with your details so I can assist you on this?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4