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Group 500 models support or configure with Microsoft Teams

SOLVED
Polycom Employee & Community Manager

Re: Group 500 models support or configure with Microsoft Teams

Hello @Antony.ccna ,

 

Welcome to the Poly Community.

The Poly GroupSeries is not natively compatible with Microsoft Teams. If you have registered this to Office 365 some restrictions may apply.

 

Poly offers a currently free service called RealConnect for Teams which is free until the End of June and after this with competitive pricing. 

 

I suggest you work with a Poly reseller on the best solution for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 12
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Frequent Advisor

Re: Group 500 models support or configure with Microsoft Teams

I can second what Steffen is saying.  The Group Series is a "Standards Based" video end point that does not currently run Teams Natively and may not ever.  However it absolutely can participate in Teams meetings via an Interop License.  One such license is Polycom's Real Connect which is free till June.  I've been using Real Connect since last year and been successful with it.  

 

If you want to learn more about Real Connect, these blog posts are extremely helpful - even if they are a little dated.  I knew nothing about this stuff a couple of years ago - so it can be done!

 

https://blog.schertz.name/2018/10/realconnect-service-for-skype-and-teams/

 

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