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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-20-2018 10:41 AM

HP Recommended

Hello Steffen,

 

Thank you for your reaction.

Buying second hand is of course a risc, but that's the business I'm in.

 

The serial number of this unit: 82132040B2D9CV

 

I'm now updating to s/w version 4.1.5 Hope that that will make some difference.
When I Googeled this problem I found also some posts about Group700 with the same issue and also s/w version 4.1.# So maybe it has something to do with that version?

 

Regards, E. Cretier

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‎02-20-2018 11:03 AM

HP Recommended

Hello @Conferencing4All,

The unit used to belong to a bank in your country of residence and only two tickets where ever opened on it.

 

The last one in 2014 and nothing with the issue you describe.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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