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We had to reset our Group 500 settings due to an error. We get all the way through the configuration but the final step "Congratulations!" screen. We click on finish and the system sits and does nothing. Is there a workaround for this? We are in a disconnected environment and we can't connect to the admin webpage.

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Hello @twf-psu,

 

Welcome to the Poly community. 

 

Can you try to perform a USB Factory reset and see if that helps? 

 

For step by step directions, you may refer to the following link :

 

https://support.polycom.com/content/support/kb-article-page.html?lang=en_US&urlName=knova-33424-how-...

 

Best regards,

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