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Group 500 with Cloud PBX SIP

SOLVED
Visitor

Group 500 with Cloud PBX SIP

Hello all. I have some clients using Group 500s in their boardrooms with RP touches. They would like the ability to dial phone calls as well as video calls but do not have the budget for Crestron or soundstructure. Since the Group 500 has the ability to do SIP. Is it plausible or supported to register the Group 500 to their cloud PBX service ( Ring Central) via SIP? Has anyone attempted such a setup and if so which PBX provider was succesful? Running 6.1.3 on the codecs. Any help is appreciated.

 

Thanks

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Group 500 with Cloud PBX SIP

Hello jestrada,

welcome to the Polycom Community.

The GroupSeries has the ability to simultaneously register to SIP and H.323

 

You may want to test this as some PABX's do not like the Video advertised in the SDP. From memory you can make an Audio only call on the Group.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 4
Visitor

Re: Group 500 with Cloud PBX SIP

Awesome! Thank you for the help. We will be attempting to register the Group 500 to their Ring Central cloud PBX. I will update the thread if this is successful.
Message 3 of 4
Highlighted
Visitor

Re: Group 500 with Cloud PBX SIP

Well we were able to successfully register the Group 500 to the clients Ring Central service via SIP. By creating a 3rd party profile in the Ring Central admin portal then inputing all info into the 500 it worked! Can now place phone calls from the GS500. Thanks!

Message 4 of 4