Plantronics + Polycom. Now together as Poly Logo

Group 500 with Skype for Business dial in as a guest

Occasional Visitor

Group 500 with Skype for Business dial in as a guest

Hi,

I have a question about our Polycom Group 500 with Skype Interoperability Licence. We configured our Group 500 to work with Skype for Business (on premise) and it works fine. But I have a question about dialing in as a Skype Guest. Our Skype meetings are configured that anonymous users have to wait in the Skype lobby and another authenticated Skype user has to let them in. So our problem is that in the Group 500 there is no way to let anonymous guests to pass the lobby. So always someone has to join the Skype meeting with a notebook and installed Skype client and pass guests from the lobby. 

Is it possible to pass Skype guests with Group 500?

Thanks for your help.

 

Regards,

Martin

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Group 500 with Skype for Business dial in as a guest

Hello @masc ,

 

welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

  • Provide the exact Software Version of your Codec
  • Provide the Codec Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync or H.323)
  • Additional Poly Infrastructure (RPRM,PDMS,RPCS,RMX or CMA)
  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the Serial Number of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Stating the above I am quite sure the GroupSeries cannot let people into the meeting and this would require a feature request via your Poly reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2