Plantronics + Polycom. Now together as Poly Logo

[Group 700] Skype conditional video dropout

Highlighted
Occasional Contributor

[Group 700] Skype conditional video dropout

Good Day Everybody,

 

I am posting here today to discuss an unusual camera dropout issue I have encountered. The main issue is that local camera feed drops out and a blue screen is seen. Please note, only the participants in the room have video drop out of their self-view, far end participants see camera content.This only happens under the following conditions:

 

Codec is connected to a recurring Skype meeting

20+ participants in the meeting

Admin has locked the spotlight (in skype) to this meeting room for all participants

Admin has started a recording of the skype meeting. Using skype recording system.

 

When all of the above conditions are met, the codec cuts video to local self-view and a blue screen is viewed. All other participants in the Skype meeting CAN see video from the codec. 

 

Anyone else think this is a licensing issue?

 

Message 1 of 3
2 REPLIES 2
Highlighted
Occasional Contributor

Re: [Group 700] Skype conditional video dropout

Resolution has been found. 

PIBKAC 

 

User reported a blue screen. After sitting in on the recurring meeting, user pointed out the screen in question. It was the typical grey gradient splash screen. 

 

Users were disabling self-view with remote. Smh.

Message 2 of 3
Highlighted
Regular Advisor

Re: [Group 700] Skype conditional video dropout

Ahhh!! Good times..I think we all have been subject to PEBKAC

Message 3 of 3