• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-27-2013 08:33 AM

HP Recommended

I have a customer who had an HDX Touch Control and wants to know if the new Group 700 will work with that control or does he have to upgrade that as well?

4 REPLIES 4

‎11-27-2013 09:27 AM

HP Recommended

If you are looking to get a Polycom Touch Control for the HDX to work with a Group 700 it can if you upgrade the PTC to 4.1.1.1. To do that you will need to first put 4.1.1.1 for the PTC on a USB flash drive formatted for FAT 32. Then you will need to unplug the power from the PTC. Plug in the USB flash drive plug the power back in and hold down the reset button on the bottom of the PTC. On the bottom of the PTC you will see a speaker and two small wholes below. The whole on the right is the reset button. You will hold it down until the other whole(witch is the LCD)blinks then let go of the reset. It will go through the reinstall process and put 4.1.1.1 of the USB onto the PTC back up drive. Once it is done going through the reset turn off the PTC, unplug the USB flash drive, and do another hard reset. This time the PTC will load 4.1.1.1 from the back up drive and will be ready to be used with a Group Series. 

Was this reply helpful? Yes No

‎11-27-2013 03:34 PM

HP Recommended

Thanks Got it!

Was this reply helpful? Yes No

‎06-19-2014 08:02 AM

HP Recommended
Can I get the link to that version please
Was this reply helpful? Yes No

‎06-19-2014 08:20 AM

HP Recommended

Hello Brian,

welcome to the Polycom Community.

The GS700 Support page => here <= hosts the software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.