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Group 700 cannot remove LDAP entry added as favourite since 6.0.1

Occasional Contributor

Group 700 cannot remove LDAP entry added as favourite since 6.0.1

Good evening all, we have a entry in our LDAP directory we want to remove from favouries on our RPG700 which we cannot  edit (fair enough) OR delete (not fair enough). I found this in support:


Article 30175 reports this starting in 6.0.1 with: 'The bug is being worked out by development team'. We are now on 6.1.1 no progress or i do accept i may have missed something. It's more frustrating than the team may realize, short of a full factory reset i don't see how i can shed it and leave it to the users but they continually select the wrong destination even though I've gotten creative in the description (which doesn't help on systems which SHOULD use it). 


Any help/update appreciated.

Message 1 of 3
Polycom Employee & Community Manager

Re: Group 700 cannot remove LDAP entry added as favourite since 6.0.1

Hello ausmac91,

welcome back to the Polycom Community.

I am not able to find the referenced article you stated anywhere so could you please provide a link?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
Occasional Contributor

Re: Group 700 cannot remove LDAP entry added as favourite since 6.0.1

Wow did i drop that ball sorry, until it was raised as an issue again :) 


Can't figure out how to get a link happening but it's in the Knowledge Base, specifically while the LDAP server is accessible it is listing contacts we added to the favorites, and there is no option to delete them. Only way of stopping them appearing is to disable the LDAP access, which isn't a reasonable step to take. 

On GS, since upgrading to 6.0 and 6.0.1, we cannot delete Favourites added from LDAP directory, via the WebUI       Article ID: 30175 Last Modified Date: 02-16-2017 Article View: Partner, Internal, Public


Message 3 of 3