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Group API for recent calls?

Occasional Advisor

Group API for recent calls?

Is there an API command for retreiving the recently-dialed/received calls from a Group series?

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Polycom Employee & Moderator

Re: Group API for recent calls?

All supported commands for the API are defined in the Integrator's Reference Manual (IRM).  It is downloadable from the Polycom support web site.

 

IRM is here

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Occasional Advisor

Re: Group API for recent calls?

I guess there's not, since I already perused that document and didn't see anything regarding "recent".  Are there any plans to incorprate this into the API?

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Polycom Employee & Moderator

Re: Group API for recent calls?

I talked to one of the Sales Engineers that works with integration and his response is:

 

The control system should be able to manage this nicely… including allowing the user to edit the dialing strings.


They can also leverage the “button” commands… but that’s not the best way to do this.

 

So this should be part of the control system and not be dependent on the codec.

Additionally I talked to a regular contributor to this blog and he suggested:

From my testing, to get to recent calls, you have to go to the “CDR” and pull some of it down (you can specify how much).

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Occasional Advisor

Re: Group API for recent calls?

Thanks for the response.

 

I'll have to play with our Group here.  I searched the 4.1.3 API guide, and the onl place "cdr" came up was "deletecdr".

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