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Group Series 500 Remote Logging

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Occasional Contributor

Group Series 500 Remote Logging

I have 10 Polycom Group 500 series endpoints on firmware version 6.0.1-340040.

 

I'm trying to enable remote logging on the endpoints. After inputting the IP address, the "Save" button is greyed out. 

 

Does remote logging work only with RealPresence Resource Manager? 

Message 1 of 6
5 REPLIES 5
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Polycom Employee

Re: Group Series 500 Remote Logging

Try checking the Enable H323 trace check box.  This turns on the 'SAVE'  button. I had noticed the same behavior on my GS500 which is Not connected to a Resource Manager.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 6
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Occasional Contributor

Re: Group Series 500 Remote Logging

Hello,

 

I have the same issue for a group series 310 in version 6.1.4.

What is odd, another group series 310 in 6.1.4 works...

 

I tried to click on "enable H.323" and/or "Enable SIP" but nothing changed.

 

Does anyone succeed?

 

Thank you

 

 

Message 3 of 6
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Polycom Employee & Community Manager

Re: Group Series 500 Remote Logging

Hello @Mathias.T,

welcome to the Polycom Community.

As you work for one of our Service Provider partners I will email you so a ticket can be raised.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Polycom Employee & Community Manager

Re: Group Series 500 Remote Logging

Hello all,

This is a known issue which will be addressed in the next 6.1.5 release.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Group Series 500 Remote Logging

Hello all,

This was addressed in the latest 6.1.5 release via:

 

  • EN-21531 Not able to save changes after configuring "Remote Log Server Address". Save button is grey out.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6