Group Series 500 - Unable to retrieve all contacts from Skype for Business directory


Group Series 500 - Unable to retrieve all contacts from Skype for Business directory



I'm having trouble retrieving all contacts from a Skype for Business directory using the globaldir API command.

By searching an empty string like this:

globaldir ""\n

I can retrieve all the contacts from an LDAP directory.  However if my RealPresence Group 500 is set up with a Skype for Business directory server, searching an empty string returns nothing.


A hacky work around I currently have is to search every letter, and every number like so

globaldir a\n the alphabet
globaldir z\n
globaldir 1\n 1-9
globaldir 9\n

But this still somehow misses some contacts in the directory. For example sending the command

globaldir a\n

returns nothing, even though there are many contacts that start with the letter A.

I've tried to use the range option for the globaldir command, but it yields nothing as well.


I'm using a Polycom RealPresence Group Series 500 running on software version 6.1.5 (since 6.1.6 is broken).


Any help would be much appreciated.






Message 1 of 3
Frequent Visitor

Re: Group Series 500 - Unable to retrieve all contacts from Skype for Business directory



The entire quering of GDS/SfB is a super painful process. I experienced the same as OP. This process is EXTREMELY easy on other UC Platforms.

Message 2 of 3
Polycom Employee & Community Manager

Re: Group Series 500 - Unable to retrieve all contacts from Skype for Business directory

Hello @Brett Heroux,

welcome to the Polycom Community.


Could I kindly ask you to not "bump" a post?


Someone will answer if they have an answer.


If this is an important issue for you or the original poster please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 3 of 3