Plantronics + Polycom. Now together as Poly Logo

Group Series 500 sfb online

Occasional Advisor

Group Series 500 sfb online

Hi all we now have our Group Series 500 coupled with a newly purchased RealPresence Touch.

It seems that when we sign in with our Sfb online account we are forced into 'skype mode'.

With this we are only getting audio only.


Should we be able to get audio and video when attempting to join a Sfb meeting?


We are running firmware 6.1.1-370109

We have skype for business interoperability license ticked under Admin>General>Options

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