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Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

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Occasional Contributor

Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

Hello -

Upon upgrading to 6.1.6 on the Polycom Group 500, when trying to join or make ANY calls the device fails - "Unable to complete call..."

 

We are using Skype For Business Online and with a RPTouch Panel.

 

Any ideas why?

 

Kind regards,

 

PS - bit odd that your system logs come compressed .tgz but its not a supported file type on the forum. 

Message 1 of 9
8 REPLIES 8
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Occasional Visitor

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

I'm also having this issue.  I opened a ticket with Polycom, sent them out log files, and still awaiting their reply.  I'll reply to this thread if I find out how to fix.  Wish you the best!

Message 2 of 9
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Frequent Advisor

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

Yes, this is certainly going to be a bug.  I'm not sure if they are going to do a quick hot fix or expect us to roll back to 6.1.5.

 

SIP-based calls are broken in 6.1.6, at least with SfB.   H323 still works.

Message 3 of 9
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Occasional Visitor

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

Hello - I worked with Polycom rep today, and we rolled our version back to 6.1.5 and that fixed our issue.

 

I turned off auto updates on that series, and was advised to do the same.

 

 

Message 4 of 9
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Advisor

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

I am having the same problem with my test Group 500 on 6.1.6. 

Message 5 of 9
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Occasional Contributor

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

We are sticking to 6.1.5 for now. Fingers crossed for a fix ASAP!

Message 6 of 9
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Polycom Employee & Community Manager

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

Hello all,

welcome to the Polycom Community.

Polycom is aware and we are tracking this internally under VIDESC-18063.

 

My current suggestion for anyone with a service contract is to open a ticket via your reseller and as a soltution to downgrade to 6.1.5


Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
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Occasional Contributor

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

Thanks for the reply Steffen, 

I have a ticket open and provided logs. 

 

 

Message 8 of 9
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Esteemed Contributor

Re: Group Series 6.1.6 update - Unable to make or join calls - Skype For Business Online

Hi guys,

 

I had the same issue with Skype calls few hours ago. I just tested again, and for some reason everything worksfine now. Maybe a MSFT issue?

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