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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-05-2014 01:31 AM

HP Recommended

Hi,

 

Have installed a Group 700 codec and I am controlling it via RS232.  When querying the Global Addressbook, the G700 is returning random multiple entries in to my control system.  The addressbook displays fine via the codecs OSD but duplicates random entries and completely ignores others via the RS232 port. 

 

I was wondering if anyone might have some advice as to why this might be happening?

 

Cheers

3 REPLIES 3

‎12-05-2014 05:49 AM

HP Recommended

Have you tried using Putty (or equivalent) to send the gaddrbook command directly to the RS-232 port and see if you are getting duplicates there ?

 

If so, then you need to report it and open a ticket on the GS system.

 

If not, then I suspect your control system code isn't handling the information coming back from the GS in a timely fashion.

 

Good luck,

 

Gary M

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‎12-05-2014 04:58 PM

HP Recommended
Hi Gary.

Haven't ttrieda direct PC connection as yet but have manually sent the commands via the crestron system and watched the data coming back from the polycom which is showing all the duplicates. This data coming back is before the crestron processes it so I have a feeling I will get the same result with putty but will try anyway.

Cheers
Scott

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‎12-08-2014 03:17 AM

HP Recommended

Hello Scott,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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