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Group Series LDAP Contacts don't show up

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Group Series LDAP Contacts don't show up



I have customer with issue where LDAP contacts won't show up on GS500.


GS 500 is registered with LDAP (status: Registered).

Software version is: 6.0.1 (we have tried with other lower versions also)


There are couple of HDX codecs and they are connected to the same LDAP and everything works fine with them.


Probably it's not important but there is CMA 4000 in the network (SW:5.5.0.ER19) which is used as gatekeeper.


We have tried unregister/register/reboot/factory reset… trying to enter one or few letters and click search but it dosen't show contacts. Customer is using web interface to dial other sites.


Do you have ideas what else we could try?



Dario Marusic

Message 1 of 2
Polycom Employee & Community Manager

Re: Group Series LDAP Contacts don't show up

Hello Dario Marusic

welcome to the Polycom Community.

You could use a Wireshark Trace or check the logs if you could spot any issue.


If all of the above do not show anything or you are unable to do this please open a case with Polycom support via your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2