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Group Series Log file

Occasional Contributor

Group Series Log file


I hope you are doing well


Could you please advise, what is the software that i can use to read the log file for a polycom GS 500.


Thanks you

Message 1 of 3
Polycom Employee & Community Manager

Re: Group Series Log file

Hello @Karim Farid ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.


Regarding your question about the log files. These are not really meant to be consumed by end-users as the information within the logs most likely can only be interpreted by Poly. You can use Notepad++ or any other editor to check them once unzipped.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Regular Advisor

Re: Group Series Log file

Notepad ++ 

Message 3 of 3