Hello mbcvictor,
welcome to the Polycom Community.
This is a rather broad statement and you did not mention on what version of RPRM you are encountering this issue.
You also did not state the Group Series or HDX software Version.
Have you reported this to your Polycom reseller so they can raise a ticket with Polycom support?
Without this we cannot troubleshoot this and therefore are unable to fix potential issues.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
