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Group Series joining Skype meeting issue


Group Series joining Skype meeting issue



The Group Series 310 is calling another Skype for Business user instead of joining the scheduled meeting. For ex: instead of joining the meeting id 302938, the GS calls the user with the extension 302.

The GS is correctly registered to the Skype for Business, Directory and Calendar servers. SIP is configured as first option for audio and video. We also created a specific DialPlan on Skype without any normalization rules.
Do you know where this problem can come from?


The software release is and version 380105.

Message 1 of 4
Regular Advisor

Re: Group Series joining Skype meeting issue

Can you upgrade to the latest 6.1.7 release and try again?

Message 2 of 4

Re: Group Series joining Skype meeting issue



I upgraded to 6.1.7 but the issue is still there.




Message 3 of 4
Polycom Employee & Community Manager

Re: Group Series joining Skype meeting issue

Hello @fmeliado,

welcome to the Polycom Community.


The next step, if nobody else has any other ideas or suggestions, would be to open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so we can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4