Plantronics + Polycom. Now together as Poly Logo

Group series 500 with Pano not sharing content if there is a participant with only voice

Advisor

Group series 500 with Pano not sharing content if there is a participant with only voice

We have 2 conference rooms setup with the group series 500 and Pano's

Group series firmware: 6.1.7.2-510016

Skype integrated with Skype for Business 2015 on prem.

I trialled video calls before with just thye group series and content which was shared fine.

Also video calls in between group series and 2 Skype for Business clients on laptop and content was shared fine.

We had a video call the other day with 2 group series, 3 Skype for business clinets and 2 people just on voice calls on mobile phones and content could not be shared any longer.

Both group series devices tried to share content and in the end both devices had "content sharing on" and displayed their own content on the secondary TV but the content was not shared to the SFB clients nor the other group series.

Is this behaviour normal?

Message 1 of 1