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Group series SIP registration failed Office 365

SOLVED
Occasional Advisor

Group series SIP registration failed Office 365

Hi all, 

since yesterday we are experimenting this problem: most of our endpoints don't register anymore in SIP. We have gs 310,500 and 700 with Skype for Business online. Everything was working fine till yesterday (sunday and no one was in the offices). Today I have found all the endpoints not registered: nothing changed on the GS configuration side and to be sure that network engineer didn't change anything also on network side we did a test together any\any with all firewall port opened and the problem was still the same.

The issue is related to all the endpoints we have in 2 different site. I tried to connect to one of this Skype Account with a laptop with Sfb client and it worked fine. Firmware realease is the last one (31 october on all codec). I attach a log. After the password reset i could register calendar services but not SIP registration address. I restarted many times and also tried to unpair and forget touch panel: nothing to do. Any idea? I am getting crazy to find a solution. Log of a GS500 attached.

Many many thanks

 

Fabio

7 REPLIES 7
Polycom Employee & Community Manager

Re: Group series SIP registration failed Office 365

Hello @FabioBip,

 

welcome to the Polycom Community.

This outage has been reported to Microsoft and they are working on their end on this.

 

Please check the O365 Portal for service status or work with Microsoft on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Occasional Advisor

Re: Group series SIP registration failed Office 365

At the moment on Office 365 Admin Portal no any issues has been reported on Skype for Business side. There is reported an outage on device management in Intune Services. I Will update every one as soon I will get information: hope that problem will solve in a short time.

Many thanks
Message 3 of 8
Occasional Visitor

Re: Group series SIP registration failed Office 365

Hi All,

 

The same with our Company. We have 3 Polycom GS500 and suddenly it stopped working . We only noticed it yesterday. We did not do any firmware update so we are not sure what is the culprit. Other Polycom  Trio 800 are working fine and we have a bunch of it about 15 units. I have contacted Microsoft and told me that we need to check first with Polycom until it was proved that the issue is on Microsoft's end then they will start the investigation.

Message 4 of 8
Highlighted
Occasional Advisor

Re: Group series SIP registration failed Office 365

For us the problem is the same: 11 endpoint GS not registering anymore in SIP (they just register in calendaring services but not the account), while the TRIO (we have 3 of them) are working fine. I did this last test: deleted in O365 admin the skype room account and recreated it, the hope was that the new account created in another cluster of the Tenant wasn't affected by the same issue, but problem still persists. I am asking to our local Polycom reseller to open a ticket keeping investigationg also with MS.

Message 5 of 8
Polycom Employee & Community Manager

Re: Group series SIP registration failed Office 365

Hello all,

 

welcome to the Polycom Community.


An update applied to the online Microsoft 0365 Azure Active Directory (ADA) infrastructure has changed the cipher requirements for authentication. Microsoft is working to revert the update changes

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Occasional Advisor

Re: Group series SIP registration failed Office 365

Hi all,

during the night (CET time I am based in Italy) issue has been solved. Microsoft changed configuration on Tenant side and all our endpoints registered in SIP and Calendar services. I did some preventive test on an GS500 and everything worked fine.

 

Thanks,

Fabio

Message 7 of 8
Polycom Employee & Community Manager

Re: Group series SIP registration failed Office 365

Hello all,

 

Polycom will also release a fixed versions to reflect the change on the Microsoft side. We will release this as 6.1.7.2 hotfix and also add this to the next 6.2.0 release.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8