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Group500 Layout error when HDMI input connected

art_yomov
Visitor

Group500 Layout error when HDMI input connected

Hello. 

I apologize for my poor English. 

We have Real Presense Group 500 controlled by TouchControl  with firmware 4.1.3-111080

 

And we have a problem when some device (for example, PC) connected as input with HDMI cable (but "Show content" is turned off). 

We have a videoconference with three points. There are three windows with video communication on the screen (our point ant two more cities). All right. But if I change layout with touchcontrol, all windows disappear and there is only one window with our video located at right bottom place. But audio still goes on.

I try to turn different layouts, but it doesn't help untill the videoconferense would be restarted. 

If HDMI cable is not plugged - there are no such problems.

I attached a photo of screen after layout was broken. 

 

2 REPLIES 2
art_yomov
Visitor

Re: Group500 Layout error when HDMI input connected

Do you have any ideas?

Message 2 of 3
art_yomov
Visitor

Re: Group500 Layout error when HDMI input connected

UP

Message 3 of 3