• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello

I hava group500 Release 6.1.7.1-490019 which has some strange issues:

-In the webpage is states that it isnt registering on global address book Polycom GDS which my systems all use -it wont register (Not registered). But it looks like the option is set to OFF in the Polycom itself when i look at the settings (with remote control).

-I cant reset nor factory reset the group. When i try it the group starts up with same IP adress and all other settings as before. Tried it several times.

-When i change IP settings, H323 name, etc etc, and reboot, the systems reboots with old settings and name. It doesnt seem to remember the new settings.

-When i log on via web the group gives the correct last log on time and date. When i log on on the polycom itself (with the remote) the system gives an older date and time even though I just logged on 10 minute ago.

-I cant update the Polycom to the latest version (through manual updating, web), the Polycom logs out before beginning the update

In short: the Polycom seems "stuck"...

What can I do, thanks in advance

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.