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Group500 will not register on global adress book, i cant reset it too

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Group500 will not register on global adress book, i cant reset it too

Hello

I hava group500 Release 6.1.7.1-490019 which has some strange issues:

-In the webpage is states that it isnt registering on global address book Polycom GDS which my systems all use -it wont register (Not registered). But it looks like the option is set to OFF in the Polycom itself when i look at the settings (with remote control).

-I cant reset nor factory reset the group. When i try it the group starts up with same IP adress and all other settings as before. Tried it several times.

-When i change IP settings, H323 name, etc etc, and reboot, the systems reboots with old settings and name. It doesnt seem to remember the new settings.

-When i log on via web the group gives the correct last log on time and date. When i log on on the polycom itself (with the remote) the system gives an older date and time even though I just logged on 10 minute ago.

-I cant update the Polycom to the latest version (through manual updating, web), the Polycom logs out before beginning the update

In short: the Polycom seems "stuck"...

What can I do, thanks in advance

 

 

 

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