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GroupSeries 500 Content In People Channel

Frequent Visitor

GroupSeries 500 Content In People Channel



We have our GroupSeries 500 Devices registered to Lync 2013, for some reason when we share content it is displayed in the people channel instead of the content channel, even when joining a VMR hosted on our RMX.


I saw this issue was resolved in a recent release, we however are running a later release and still having this problem:



When a RealPresence Group Series system registered to Lync Server
2013 called a Polycom RMX VMR, content was displayed in the People
channel. This issue has been corrected.


Is anyone else still running into this problem? We are running 4.1.5 on our group series, on our RMX. In addition we are running the latest version of the Polycom Content Sharing Suite.



Message 1 of 3
Polycom Employee

Re: GroupSeries 500 Content In People Channel

For this to work properly the Group Series needs to join the RMX by placing an H.323 call directly to the RMX (or via the DMA).  IF you are dialing a SIP URI to reach the RMX (or DMA) then that call is actually being routed through Lync which does not support H.239 or BFCP content in the SIP signaling messages.

Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 2 of 3
Frequent Visitor

Re: GroupSeries 500 Content In People Channel

Is there any way to force the endpoint to dial the conference by h323 when using PCO? The primary issue we run into is when we click the JOIN button on the endpoint it always forces SIP dialing?



Message 3 of 3