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GroupSeries500 and EagleEye Director II tracking query

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Occasional Visitor

GroupSeries500 and EagleEye Director II tracking query

Hello,

 

I am new to this group. We have just purchased a Group 500 + EEDII last week, and I know that the tracking mechanism is using voice source + face recognition.

However, due to the current pandemic, most meeting participants are wearing face mask, we have tested the tracking response time, even the speaker facing the cam, the average tracking time is around 20 to 30 secs and even longer, in order to get the cam frame the speaker.

With mask off, the response time can be within 10 sec always.

 

Due to our situation, can you please advise any recommendation to fine tone the configuration in order to shorten the tracking response time, ie when participants with face mask.

 

Thank you in advance.

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: GroupSeries500 and EagleEye Director II tracking query

Hello @JoeChan  ,

 

Welcome to the Poly Community.


It could be helpful to provide us, volunteers, here with a little bit more info. For example:

 

  • What software are you using on the GroupSeries and EagleEye Director?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Polycom Employee & Moderator

Re: GroupSeries500 and EagleEye Director II tracking query

Thanks for asking the question.

 

The Poly dynamic speaker locating technologies, such as the one in the EED II, have been tested and have worked with masks in place. 

 

The first thing I would make sure is that the product is installed as per the specifications that are outlined in the Setup guide as well as the Admin Guide (Admin Guide for EEDII )

 

Make sure both the system you are using and the EEDII are up to date on their software.  This is more of an impact in your situation than the installation since it working OK without masks.

 

Make sure the light in the conference area is sufficient.  An easy way to fix that is to change the bulbs in a standard fluorescent fixture to 41k bulbs.  Will make the room much brighter than standard bulbs.

 

Also I would wonder if with the masks on the audio is so distorted that it is making it difficult for the algorithm to find and identify voices.  Does the 2nd camera PTZ toward the new speaker and it takes a long time after that to switch to it?

Message 3 of 6
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Occasional Visitor

Re: GroupSeries500 and EagleEye Director II tracking query

Dear Baier,

 

What software are you using on the GroupSeries and EagleEye Director?

 

Model: RealPresence Group 500

Hardware Version: 20

System Software: Release - 6.2.2.3-620033

 

EEDII:

Software version: 2.2.0.39

Hardware version: B

 

Best Regards,

Joe

Message 4 of 6
Highlighted
Occasional Visitor

Re: GroupSeries500 and EagleEye Director II tracking query

Hello,

 

Even we are having mask, the 2nd camera can still response and toward the new speaker immediately, and it just takes a long time after that to switch (or so call zoom / frame ) to the speaker.

 

Thanks

Joe

Message 5 of 6
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Polycom Employee & Community Manager

Re: GroupSeries500 and EagleEye Director II tracking query

Hello @JoeChan 

 

some factors like lighting, background noise, room acoustic environment have an impact on the speaker switching speed. We would need to see this in support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6