Anyone know WHY a groupseries produces STATIC when an inbound phone call comes into the unit? This occurs with Group 300/500s with version 6.14/6.15beta...Everything works fine with Skype for business calls inbound BUT dialing the #s inbound (from a call manager etc) produces static. Ported numbers from a working # to the codec and the problem ONLY occurs when in conjunction with the groupseries.
Any ideas? this makes no sense---happens with or without a soundstructure attached
All SFB settings are fine
Solved! Go to Solution.
This is happening to multiple Groupseries units... Having someone dial in to the room number (outside of skype) is RARE but we discovered this occurs in multiple units.
2.) No, any inbound Call to the number yields STATIC once answered...the incoming calls can come from a cell phone, landline etc onto our PSTN--CM routing-- and then into skype and the groupseries. If the same Number and Resource account is on say a phone, there are no issues
3.) The numbers are skype for business numbers but inbound they are just routed from CM to skype in which the groupseries knows about the # and account
4) Callmanager is Avaya CM 6.2
Thank you very much for your response Karthik!
This has been identified as a BUG in the 6.14 code.
We did further testing and noted if we turned encryption OFF, the inbound calls worked!
But, the problem with that is now skype calls wouldnt because encryption and TLS is required.
Sooooo, the workaround is the 6,15 beta code for now or a hotfix in which you can turn off encryption in 6.15 holistically BUT if a SFB Call comes in, the groupseries knows that its TLS traffic and turns encryption back on (even though the option is set to off)