Plantronics + Polycom. Now together as Poly Logo

H323 Unavailable (Resource Unknown) error - Real Presence Desktop for Mac

Occasional Visitor

H323 Unavailable (Resource Unknown) error - Real Presence Desktop for Mac

I am trying to connect to my GnuGk gatekeeper using Real Presence for Mac. In Real Presence for 

Mac my SIP is showing active while the H323 is showing an "Unavailable Resource Unknown" error. 

 

My alias and extensions are also included in the Real Presence Settings.

 

Is this a bug or is there an issue with the configuration of hte gatekeeper?

 

Thanks

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: H323 Unavailable (Resource Unknown) error - Real Presence Desktop for Mac

Hello ikigaihono,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Also include the Mac OS you are using and if there is any firewall involved.

 

I do not believe we tested  RPD against this gatekeeper so maybe take a wireshark trace as well so you can analyze the traffic.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2