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HDX 3.1.11 Dropping calls to MCU around 50 Minutes

Occasional Visitor

HDX 3.1.11 Dropping calls to MCU around 50 Minutes

I have the new 3.1.11 installed on a HDX 7000, 8000 and 9000. All are disconnecting around 50 minutes while dialed into my Cisco MSE 8510 MCU. I have multiple other systems on Software 3.1.7 and 2.7.3.3 that do not have this problem. I have verified the TCP KAINTERVAL through the CLI but calls still disconnect. The KAINTERVAL is set to 120 seconds. Any ideas how to correct this?

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Polycom Employee & Moderator

Re: HDX 3.1.11 Dropping calls to MCU around 50 Minutes

I would recommend backrev'ing one of the units to the 3.1.7 that is working and see if the problems stays of goes away.

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