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HDX 4000, 7000, 8000 not loaded

andR
Occasional Visitor

HDX 4000, 7000, 8000 not loaded

Good day! in the organization, there are three non-working HDX.
We all absolutely the same problem occurs when the label "Polycom" and after it they simply reloaded - this is repeated in a circle. tried to install a power supply unit from the workers "HDX" - does not help.
to check the installed flash card from a broken work in and it started without problems.

We tried to reset the settings and update the program with usb- flash cards, they still not loaded
Thanks for help!

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 4000, 7000, 8000 not loaded

Hello andR,

welcome to the Polycom Community.

Polycom does not support unqualified personal to attempt any hardware changes or flash card modifications and we do not discuss such actions within this community.

 

A faulty Polycom device can only be repaired via Polycom.

 

Please contact your Polycom reseller for RMA options.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
andR
Occasional Visitor

Re: HDX 4000, 7000, 8000 not loaded

if we could do it, then we would not write here. thx

Message 3 of 3