Dears I have new HDX-6000 unit with one out put - HDMI. There is only LAN port(no port for PC connection via UTP). And of course i am not getting any display in monitor . Tried to get IP from DHCP but , ip scanner couldn't find any new devices . So no way to get in side thru browser . Tried to reset more than once . No use . Do any one have any idea about this issue ? Any way to solved . Any way to reload the software , etc etc ?
Have you tried what has been suggested in this post => here <=
Maybe the Unit has defaulted to the factory display output.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's