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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-21-2012 05:52 AM

HP Recommended

Hi,

 

Just having some issues with our HDX 6000. I recently want to updated some settings on the box but when I have finished updating and then click update button. Nothing happens and if I refresh the page my changes are lost. I have even tried using the reset button on the web page and then doesn't work. Also sometimes the page does load correctly i.e.. Text not formatted correctly and missing buttons, if I refresh or reload the page these then load correctly.

 

I have recently tried to resolve the certificate issue by creating some local certificates for my machine but again it didn't really like my locally saved certificated.

 

Current Box config

 

System Software Release - 3.0.1-10628

 

Thanks for reading

 

J

3 REPLIES 3

‎11-21-2012 06:09 AM

HP Recommended

Hello J ,

welcome to the Polycom Community.

What Browser and what OS are you using and have you got any Anti Virus software or similar running?

 

In addition your software is quite outdated as 3.0.5 is the current build and I suggest you upgrade the HDX first.

 

You can find the software => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Was this reply helpful? Yes No

‎11-21-2012 08:05 AM

HP Recommended

Hi Steffen,

 

Thanks for your reply i will try upgrading the HDX boxes and see how i get on.

 

OS : Windows 7

Web Browser : IE9

AV : AVG 2011

 

Do you have any know issues with this config??

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‎12-18-2012 10:28 AM

HP Recommended

I do not beleieve that IE9 was supported in 3.0.1 software, as recommended upgrade to the latest software and test. 


BTW, HDX 3.1.x is now available, please see the Polycom support web site for the downl

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