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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello briana,

 

due lack of feedback from the previous posters I am unaware if any of these has contacted their Polycom Reseller and/or Polycom Support.

 

The correct way forward should be to work via your Polycom Reseller and/or Polycom Support in order to troubleshoot this further.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Hi all,

 

We have been facing the same problem for more than half a year now, and a case was also opened last Novemeber. 
Some interesting things I noticed: The very same HDXs worked well with OCS before, but not with Lync. We had less than 200 users. Now after merging with an other company, we have a completely new deployment of Lync, but the problem is the same.

I've also noticed that after rebooting HDX the Lync address book was working for few minutes.

Let's hope that it will be fixed soon.

HP Recommended

To close the loop on this thread, this issue was addressed in the 3.0.5 firmware release last month.

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