Plantronics + Polycom. Now together as Poly Logo

HDX 6000 does not work the remote transmission of content

inhibitz
Occasional Contributor

HDX 6000 does not work the remote transmission of content

help me please. I have set up a remote job content. but the remote user does not see my content which I handed to him, I see it. on his screen, there is no my content. set up the system all the instructions but does not work

 

HDX 6000, software version 3.0.2.1 ne 17007, russian.

Message 1 of 7
6 REPLIES 6
Graham
Polycom Employee

Re: HDX 6000 does not work the remote transmission of content

What is the remote system?  Is it also a HDX system?  Please ensure that H.239 is enabled as per the below screen shot under Call Preferences.

123.JPG

Cheers

Graham

Follow me on twitter - http://www.twitter.com/graham_walsh
Message 2 of 7
inhibitz
Occasional Contributor

Re: HDX 6000 does not work the remote transmission of content

yes. i have h.239 - ON, but not work

 

 

 

Message 3 of 7
Graham
Polycom Employee

Re: HDX 6000 does not work the remote transmission of content

Ok great.  How about the monitors settings, is Display Content checked?

 

1234.JPG

Cheers

Graham

Follow me on twitter - http://www.twitter.com/graham_walsh
Message 4 of 7
inhibitz
Occasional Contributor

Re: HDX 6000 does not work the remote transmission of content

This is my settings:

 

 

Message 5 of 7
Graham
Polycom Employee

Re: HDX 6000 does not work the remote transmission of content

What happens when you select Dual Monitor Emulation.  Do you see the content yet?

Cheers

Graham

Follow me on twitter - http://www.twitter.com/graham_walsh
Message 6 of 7
Mike_v
Honored Contributor

Re: HDX 6000 does not work the remote transmission of content

Uncheck "Diagnostic Mode" and enjoy the result.

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 7 of 7