• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

help me please. I have set up a remote job content. but the remote user does not see my content which I handed to him, I see it. on his screen, there is no my content. set up the system all the instructions but does not work

 

HDX 6000, software version 3.0.2.1 ne 17007, russian.

6 REPLIES 6
HP Recommended

What is the remote system?  Is it also a HDX system?  Please ensure that H.239 is enabled as per the below screen shot under Call Preferences.

123.JPG

HP Recommended

yes. i have h.239 - ON, but not work

 

 

 

HP Recommended

Ok great.  How about the monitors settings, is Display Content checked?

 

1234.JPG

HP Recommended

This is my settings:

 

 

HP Recommended

What happens when you select Dual Monitor Emulation.  Do you see the content yet?

HP Recommended

Uncheck "Diagnostic Mode" and enjoy the result.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.