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HDX 6000 issues

Occasional Visitor

HDX 6000 issues

I have a HDX 6000 system with the MPTZ-6 eagle eye camera. I have installed the update and it is supposed to be able to run that camera but I can't make it to work. What would be the problem, any help would be appreciated.

Message 1 of 2
Polycom Employee

Re: HDX 6000 issues

Not sure why you would have chosen such an old version of software - but it does not mayyer because the MPTZ-6 camera is the original unit that came with the first HDX and is fully compatible with all models and software.  When toy say it does not work toy need to be more specific. Are you getting a blue screen? Do you get IR input? Do you have the HDX menus displayed on the monitor?

Give Polycom Support a call and we would be glad to assist.  

Sr. Product Support Technician
Message 2 of 2