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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-21-2016 01:17 AM

HP Recommended

Dears,

 

We are using HDX 6000 VC (Software Version:Release - 3.1.8-49137), and trying to call scopia XT5000 version 8.3.2, just Audio working.

I'm doing test with 71.14.2.157 and working normally

any ideas ?!

 

Best Regards,

2 REPLIES 2

‎02-22-2016 04:21 AM

HP Recommended

Hello Yousif,

welcome to the Polycom Community.

Usually the HDX release notes would contain information what kind of interoperability testing which was done.

 

Looking at eth 3.1.8 release notes => here <= it lists:

 

  • Radvision Scopia XT5000 3.0.122

The next step would be to troubleshoot as explained in the Video FAQ here:

 

  • un 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

 

  • Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-23-2016 05:30 AM

HP Recommended

Dear Steffen,


Thank you for your support.
I've disabled diagnostic mode and the connection working normally with scopia

 

best regards,

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