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HDX-6000

rajeshs33
Occasional Advisor

HDX-6000

In HDX-6000 ,Eagle eye camera is not focusing in front ,Instead it turns back and focus back and we can't even control the camera with remote unit also....

rajesh s
Message 1 of 5
4 REPLIES 4
hjuliao
Polycom Employee

Re: HDX-6000

Please try the following:

 

Turn the unit off

Reseat the camera cable

Turn the unit back on

 

This will force the camera to re establish communications with the CODEC.

Quick question. Are you using any kind of custom cabling?

 

If this doesn’t solve the issue, please give technical support a call, 888-248-4143 option 4

Message 2 of 5
Ganzorig
Occasional Advisor

Re: HDX-6000

Hello,

 

Our Eagle Eye View Camera video image reversed. How to back it to normal view? I can't find guide from document.

Message 3 of 5
RJanis
Polycom Employee

Re: HDX-6000

Hello,

 

In order to reset the image on the EagleEye View, please perform the following steps:

 

1. Turn off the system.

2. Disconnect the camera cable.

3. Place the camera in the desired position, right-side up or upside-down.

4. Reconnect the camera cable.

5. Power the system back on.

 

Please note that you must disconnect and reconnect the camera cable in order to reset the image.

Message 4 of 5
Ganzorig
Occasional Advisor

Re: HDX-6000

Thank you for support. This resolved my problem

Message 5 of 5