I have a customer that has a HDX 6000 that is stuck on the Polycom startup logo.The unit is 15 months old.
Have tried resetting this but still only comes up tho the polycom logo.
Can anyone suggest anything or has anyone seen this issue before. ?
I could try a factory reset but thought I would ask here first ...
Just to update on this...I have tried a camera driver reset and als a Factory Reset which didnt change anything. I still get the Polycom logo continuing to remain on screen.
I had the same problem a few months ago and I had to send in the Unit and it was replaced.
Just, maybe......Is the Polycom Screen you see green? Can you maybe take a picture and attach it to this Discussion?